Customer Operations Controller (eCommerce)

Salary Details:
Hours Per Week:
28 Oct 2020
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About The Role
An exciting opportunity has arisen for a Customer Operations Controller to join the New Customer & Channel Strategic Account Team on a part time basis. As part of a dedicated team, this new and evolving position will provide a first-class customer service to our high-profile eCommerce accounts.

Key Duties:
• Co ordination of all seasonal and everyday activity to ensure projects are implemented accurately and orders are delivered on time.
• Investigate and resolve any issues affecting availability and service to the customer.
• Provision of updates to the business on account activity for CDS purposes.
• Work with key internal departments to accurately forecast inventory requirements across your accounts to ensure service levels are maintained.
• Demonstrate a determined, positive attitude and be focussed on achieving our Get It Right First-Time philosophy.
• Thorough understanding of customers, systems, processes and procedures.
• Have a high level of flexibility to react to our customers’ ever-changing needs.
• Continually improve on existing processes and drive efficiency within the team.
• Demonstrate a hands-on approach; not be afraid of hard work and always ensure deadlines are achieved.

We’re looking for a dedicated self-starter who can independently lead their area as well as work as part of a team. The ideal candidate should have detailed experience of working with multiple data sets, analysing and questioning data. A high level of accuracy and attention to detail is a must; testing and validating data is key to this position. You must be able to work to deadlines and possess excellent organisational skills, numeric skills and the ability to operate to a very high standard with Excel.

As you will be working with major key accounts it is important that you also possess excellent communication and presentation skills as well as the ability to prioritise your workload to deliver exemplary service to the Customer. You will have a pro-active approach to your work, and the ability to liaise with various departments to ensure problems are resolved quickly. You will enjoy problem solving and seeing the impact of your efforts in improved service levels to the Customer.

The part-time role is for approximately 25-30 hours per week (tbc). There is a requirement for a 5-day working week to meet the needs of the department, with some flexibility on the hours worked each day (in a set weekly pattern). Finer details to be discussed at interview stage.

As this role will involve some travelling, a full driving licence essential.
About The Company

We help make the world a more thoughtful and caring place every single day with our greeting cards, gift dressings and social expressions products created for life’s big events, special occasions and those “saw-this-and-thought-of-you” moments of life. Along with our sister Company John Sands, we’re part of the American Greetings Corporation, one of the largest privately owned greeting card publishers in the world.

We’re one of the largest direct to retail publisher of greeting cards and social expression products in the UK - so you’ll find our amazing products just about everywhere! 

Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.

So if you have a passion for greeting cards and would love to be part of a talented team, you’re in the right place!